Refund policy

At trymora, customer satisfaction is very important to us. We aim to make our return and refund process simple, transparent, and fair. Please read the policy below carefully.

1. Return Eligibility

You may request a return if:

  • The product is unused, unworn, and in its original condition

  • The product is returned with original packaging, tags, and labels intact

  • The return request is raised within 1 business day of receiving the order

Products that show signs of use, damage, or tampering may not be eligible for return.

2. Return Timeframe

Return requests must be initiated within 1 business day from the date of delivery.
Once your return request is approved, we will share further instructions for pickup or return shipping.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as Final Sale or Non-Returnable

  • Personal care, hygiene, or intimate products (if applicable)

  • Gift cards or promotional items

  • Products damaged due to misuse or improper handling

4. Damaged or Defective Products

If you receive a product that is damaged, defective, or incorrect:

  • Please contact us within 24 business hours of delivery

  • Share clear images or videos of the product and packaging

Once verified, we will arrange a replacement, exchange, or refund at no additional cost.

5. Refund Process

After we receive and inspect the returned item:

  • Approved refunds will be processed within 5 to 10 business days

  • Refunds will be issued to the original payment method

Please note that it may take additional time for the refund to reflect in your bank or payment provider account.

6. Exchange Options

If you would like to exchange a product for a different size, colour, or variant:

  • Exchanges are subject to availability

  • You may request an exchange within 24 business hours of delivery

If the requested replacement is unavailable, a refund or store credit may be offered instead.

7. Return Shipping Costs

  • For damaged, defective, or incorrect products, return shipping will be covered by trymora.

  • For all other eligible returns, customers may be responsible for return shipping costs unless stated otherwise

Shipping charges (if any) are non-refundable unless the return is due to our error.

8. How to Initiate a Return

To request a return, exchange, or refund, please contact us at:

Email: trymorastore@gmail.com

Include your order number and a brief reason for the request to help us assist you faster.

9. Policy Updates

We reserve the right to update or modify this policy at any time. Any changes will be reflected on this page.